How do I complete a Credit/Debit Card Verification Request (Desktop) (DE, OH, MD, PA, WV, IL, IN, MI, VA, WV, NY, NJ, AZ, CO, ON, LA, IA, PASH)

For security purposes, you may encounter a verification request for a credit/debit card that you've used to deposit or withdraw in the past. If you do receive one of these verification requests, the process is extremely quick, safe, and secure.

 

If you no longer have access to your physical card, you may attempt to upload one of the following documents in its place: a bank statement showing deposits made to your wagering account, a proof of ownership document from the bank, or pictures of the front/back of a virtual card. 

 

To start, you'll notice a pop-up after you've logged into your account mentioning the credit/debit card verification request. Please read through the information and then once ready, click the "Next" button to proceed to the next step in the upload process. 





The next two screens will provide some additional instructions on how to complete the verification request. Once you've read through them, you'll want to click "Next" and "Proceed" 







After proceeding through the upload instructions, you'll be greeted by the upload page. Ensure that you've taken the necessary pictures of the requested Credit/Debit card, and then click "Choose File" to select and upload the files from your device.

Please note that you'll only be able to upload one file through a mobile device. So if you have to take pictures of both the front and back of your card to capture all the relevant info, then it's best to upload through a computer as that will allow you to attach multiple files. 




Lastly, double-check the uploaded photo to ensure that you've selected the correct file, and then you can click "Continue" to submit your upload!